Frequently Asked Questions
  1. Add an item to your shopping cart by clicking the “Add to Cart” button on the item’s product page.
  2. Click on “Cart” at the top right corner of our website to review your cart, add order notes, or select “gift receipt”.
  3. If your cart looks correct, click on “checkout” and follow the instructions until your order has been confirmed. You’ll know your order is complete when you see our Order Confirmation page with your order number.
  4. You may place an order over a WhatsApp chat at: +2347060911600 You may also order on our website.

While you are not required to create a Cathy Stephen Atelier account in order to make a purchase, it is highly recommended. By creating an account with us, you gain the ability to view your past orders, check the status of current orders and track each shipment.

Additionally, you’ll be able to save your account information with us, expediting the process for your next login and order.

Creating an account with us also allows you to earn vouchers and coupons codes, create a gift registry and share it with both family and friends, and allows you first hand knowledge of our sales and offers.

Creating an account with us is easy, simply click here.

Our exclusive, online children’s boutique is proud to ship internationally, delivering renowned and custom made garments around the world! We use DHL and FedEx shipping and our packages deliver within a few days. You can refer to our Shipping Policy for all additional shipping details.

Unfortunately dues to the high cost of shipping with gift boxes, We only use gift boxes at additional charge, for certain orders depending on their size. So If you would like to ensure that your order comes in a gift box, we recommend that you select our Gift Box option at Checkout.

You can simply click here to track the status of your order. You may also check the status of your order by logging into your account. By doing so, you will able able to view all of the details of your current and past orders.

All of the products listed on our site Custom made from scratch. This means that your orders may take up to 7/8 weeks to reach your doorstep. All ready to ship items that are available and ready to ship are otherwise stated. Please read Details on the product description.

Yes, you certainly are. Please contact us via WhatsApp: +2347060911600 to place your order with us. Kindly note that messages sent during our out of office hours would be responded to when we resume work. Please find our working hours here

Cathy Stephen Atelier ships worldwide from Lagos, Nigeria. While we do not have a physical boutique at the moment, we are strongly considering the option in the future.

Cathy Stephen Atelier is proud to cater to Children of ages Newborn to 18 years old, both boys and girls, as well as adults via our Bridals line. Our clothing is designed and manufactured using UK standard sizes. Since UK sizes tend to run slightly bigger than US ones, you can refer to our Size Guide to ensure that you find the right size for you and your little one.

We’re sorry that an item you are looking for has already sold out! We make our best effort to restock all items, especially if they are within the current fashion season. You will find that next to each “sold out” item, there is a feature entitled, “Email Me When Available”. Be sure to enter your email and the size that you are interested in, and we’ll email you if the item becomes available!

We offer an expedited service with a rush fee, depending on when the custom order is needed. As all our outfits are custom made from scratch, we offer a 2 weeks/14 working days Rush order timeline. Measurements for custom orders must be provided
immediately as at time of payment to guarantee immediate processing. Kindly choose the expedited shipping option during checkout for rush orders. Rushed orders are ideal for last-minute gifts or events!

Yes please. We delight in our creative custom made Couture outfits. Handmade pieces made with the highest quality textiles, fabrics and designer materials. Each item has been carefully designed and selected specifically for the Cathy Stephen Atelier aesthetic, and as such they come in small quantities. Should you want to place a custom order for a specific style, please send us a message using our WhatsApp icon, or email us at [email protected]

We will try our best to accommodate modifications to orders that are new. If an order is placed during a sale, it cannot be canceled or modified. All other orders, if they have already been sent to our manufacturing department and we will be unable to modify it.

For any further inquiries about your order, please email us at
[email protected] with your inquiry described in full, as well as your order number.

We will send you an automatic email when your order has been shipped. We will also provide you with a tracking number so that you may check the status of your order at your convenience.

Please refer to our Return & Exchange policy page for a comprehensive guide regarding returns and exchanges with your Itty Bitty Toes order.

We accept all major forms of credit card including Visa, Mastercard, American Express and Discover.

We also accept PayPal – a safe, secure service that accepts all major credit cards as well as e-checks.

We process all orders through our SSL secured shopping cart. We are a verified boutique site, so you can rest assured that your account and transaction information are entirely safe. We do not see or store your credit card information.

We love to connect with our customers and are happy to answer any additional questions that you may have. While most commonly encountered questions can be answered by visiting our FAQ page, you can send us a message through our Contact Page if you have any additional inquiries.

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